The Infotel Software department endeavours to support its customers in all phases of their projects, providing personalised support for the successful implementation and optimal use of Arcsys solutions.
Our rigorously tested project approach guarantees rapid production start-up and smooth, trouble-free change management.
Technical architecture study
We carry out in-depth technical architecture studies to ensure optimal integration of Arcsys solutions within your Information System. These analyses guarantee total compatibility with your existing infrastructures while meeting your performance, security and availability needs.
Interfacing with client applications
We ensure seamless interfacing between our solution and your client applications, guaranteeing optimal integration within your Information System. Thanks to numerous APIs, Web Services and standard connectors, we facilitate data exchange and process automation between our solutions and your business applications.
This approach maximises the consistency of information and ensures effective two-way communication for submission packages, consultations and other specific operations.
In practice, the natural openness of our standard ‘Configurable Injector’ component and the advances in the functionalities offered by the product are such that developments are hardly necessary anymore.
Configuration
The configuration is carried out according to your specific requirements, guaranteeing that the solution is perfectly adapted to your business processes. We customise the functionalities to maximise efficiency and performance while respecting security and compliance constraints.
Training
Infotel’s Software and Solutions experts support our customers in their skills development on Arcsys solutions, thus ensuring the success of their projects.
Intra-company training sessions are offered to enable technical and functional administrators, users and developers to quickly master our products and get the most out of them.
These training sessions are personalised to take into account the specificities of the customer and their application environments.
Maintenance and Support
Our international support platform is accessible in French and English, 24/7, to answer our customers’ questions and assist them in their daily use.
A global knowledge repository is available, enabling any incidents encountered to be resolved quickly.
Corrective maintenance ensures that any anomalies detected are dealt with, while guaranteeing the continuous scalability of the software.
User club
Thanks to the regular meetings of the Arcsys Users Club, we are always listening to our customers and include their requests for development in our development priorities.
Support in your certification processes
We are able to support you in your certification processes, particularly for obtaining NF461 certification.